| 1) What is the difference between a
bean bag chair and a Fuf chair?
There are three differences that make a
Fuf Chair more supportive and longer-lasting than a traditional bean bag chair.
The main difference is in the material
that is used to fill the product.
Bean bag chairs are filled with
polystyrene beans, which are less expensive, lighter in
weight and can break down and leak out. Fuf Chairs are filled with urethane foam, which is the same material used in quality sofa
cushions. Urethane will never break down or lose its
shape; and, it will comfortably support an adult. You can re-foof your chair again and again …
and it feels like new every time.
In addition, Fuf Chairs feature
quality fabric covers and the option of adding an
inner liner. Fabric covers provide year-round
comfort ... they do NOT get cold in the winter and
hot in the summer. Choosing the optional inner liner
allows you to remove the outer cover for laundering
... which keeps your Fuf Chair looking like new for
a very long time.
Back to Top
2)
When can I expect delivery?
All Comfort Research products are custom-made and made to order
... right here in the U. S. A.
In general, product is shipped within 10 business days of when the
order is placed. Orders received after 3:30 pm Eastern are
considered "Next Day's Business". If you have a special date deadline (birthday or other
occasion), be sure to call our Customer Service number for an
estimated delivery date.
Back to Top
3) How do I know my credit
card information is secure?
One Purple Frog uses the latest in SSL (Secure Sockets Layer
/ 128 bit encryption) technology, so that your personal information cannot be
read while being transferred from your web browser to our internet site.
When you are entering personal information, you can confirm that you are
on a secured page by looking for the little "lock" icon which
will appear at the bottom of your browser screen. For further
information, go to our
Security Policy page.
Back to Top
4) How do I contact Customer Service?
There are 2 ways to contact our Customer Service Department
and talk to a "real person":
- call our toll-free number: 877 / 659 - 2900, Monday
-Friday, 8:00 am - 6:00 pm, Eastern Standard Time (EST)
- email us at: info@onepurplefrog.com
Back to Top
5) How do I decide between 2 colors or fabrics?
Despite our best efforts to create fabric samples
that are true to color, different computer screens will display
colors differently. The best way to be assured that you are
ordering the right fabric, color and shade is to see a sample in the
room and in the lighting that is available. Contact us to request up to four fabric samples
(free-of-charge, of course). There are 2 ways to do so:
- call our toll-free number: 877 / 659 - 2900, Monday
-Friday, 8:00 am - 6:00 pm, Eastern Standard Time (EST)
- email us at: info@onepurplefrog.com
Samples are mailed out the same
business day that the request is received.
Back to Top
6) What is the optional liner for?
The optional liner for any Fuf product is made of
plain cotton and is what contains the urethane foam fill.
Investing in the liner allows you to remove the outer cover for
cleaning. Since a Fuf is made to last a good long time, being
able to clean the cover from time to time will keep your Fuf
looking like new for years to come. All Comfort Research
fabrics are machine-washable, using cold water, a gentle cycle, and
only partially drying in a warm (not HOT) dryer. Back to Top
7) How do I decide which
size Fuf Chair to buy?
For the quickest side-by-side comparison ... using
the same model in each image ... see the page for
Fuf Facts. Keep in
mind that the model shown is a young adult, approximately 5 ft 4
inches tall. In general, we recommend:
- the Extra Small Fuf Chair for
children from toddlers on into their elementary school years
- the Small Fuf for children up
to their pre-teen years
- the Medium Fuf Chair for teen-agers
- the Large Fuf Chair for college
students and adults
- the King Fuf Chair for 2 adults who
like to cuddle
- the XL Fuf Chair for 2 adults
to recline comfortably
- the XXL Fuf Chair for 2
adults and a couple of small children!
Back to Top
8) How will I know if the
Fuf Chair will fit in my room?
Every product page provides
information regarding the size of that product.
For Fuf Chairs, look at the floor space requirement
and then use a measuring tape and mark off the
appropriate dimensions in the area where you expect
to put your Fuf. Please keep in mind that
Fuf Chairs are BIG and they are difficult to
package back up for return shipping! So, check
and double-check the space you have available and
avoid the challenges and expense of returning the
product.
9) Where can I find more information?
At One Purple Frog, we believe an informed
customer is a happy customer. For more
information, check out:
Do you have questions and want to talk to a "real person"?
Call our Customer Service line, toll-free: 877 - 659 -
2900.
Would you prefer to be contact via email? Do so by using
our
Contact Us form.
Back to Top
|
